Privacy Policy

Last updated: February 23, 2026

Moose Pack Inc ("MPI", "we", "us", or "our"), through its wholly-owned subsidiary Moose Pack Ventures LLC ("MPV"), operates Tactical Talk AI (the "Service"). This Privacy Policy describes how we collect, use, and protect your information when you use our Service.

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Password (stored securely via hashed encryption)
• Display name
• Optional demographic information (age range, profession, location, gender) if you choose to provide it

Conversation Data

When you use our real-time coaching service, we process:

• Audio captured through your device microphone (processed in real-time, not permanently stored as audio)
• Text transcripts of conversations
• AI-generated advice and coaching content
• Session metadata (duration, mode, timestamps)

Payment Information

Payment processing is handled by Stripe. We do not store your credit card number, CVV, or other sensitive payment details. We store your Stripe customer ID for subscription management.

Usage Data

• Session frequency and duration
• Conversation modes used
• Subscription tier and billing information
• Device type and browser information

2. How We Use Your Information

• To provide and improve our real-time AI coaching service
• To personalize your experience based on your conversation mode and preferences
• To process payments and manage subscriptions
• To send transactional emails (welcome, subscription confirmations)
• To respond to support requests and contact form submissions
• To analyze usage patterns and improve our service
• To enforce our Terms of Service and protect against misuse

3. Third-Party Services

We use the following third-party services to operate Tactical Talk AI:

• Supabase - Authentication and database hosting (your account data and conversation records)
• Stripe - Payment processing (subscription billing)
• Deepgram - Speech-to-text transcription (real-time audio processing)
• ElevenLabs - Text-to-speech synthesis (AI voice delivery)
• OpenRouter - AI language model gateway (generating coaching advice)
• Vercel - Web application hosting
• Render - Backend server hosting
• Resend - Transactional email delivery

Each of these services has their own privacy policies. We encourage you to review them.

4. Cookies and Local Storage

We use browser localStorage (not traditional cookies) to:

• Maintain your authentication session (access and refresh tokens)
• Remember your cookie consent preference
• Store UI preferences (dismissed banners)

We do not use third-party tracking cookies or advertising trackers.

5. Data Retention

• Account data: Retained while your account is active. Deleted upon account deletion request.
• Conversation transcripts: Retained for the duration specified by your subscription tier (7 days for Free, unlimited for Pro/Elite). You can delete individual conversations at any time.
• Audio data: Processed in real-time and not permanently stored as audio files. Only text transcripts are retained.
• Payment records: Retained as required by applicable tax and financial regulations.

6. Data Security

We implement industry-standard security measures including:

• Encrypted data transmission (TLS/SSL)
• Secure password hashing
• JWT-based authentication tokens
• Row-level security on database records
• API keys stored as environment variables, never exposed to clients

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate personal data
• Deletion: Request deletion of your account and associated data
• Portability: Request your data in a machine-readable format
• Opt-out: Opt out of non-essential communications

To exercise these rights, contact us at the email below.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the CCPA including the right to know what personal information we collect, the right to delete, and the right to opt-out of the sale of personal information. We do not sell your personal information.

9. Children's Privacy

Tactical Talk AI is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us:

• Email: support@tacticaltalkai.com
• Contact Form: tacticaltalkai.com (Contact Us)
• Company: Moose Pack Inc